Broccoli AI pricing: define the quote scope

Published by Revo, a competing AI answering provider. This is a documentary review of official sources checked October 27, 2026, not a hands-on product trial or an endorsement.

Separate inbound answering from the broader platform

Broccoli’s official homepage names Inbound, Outbound, Speed to Lead, QA & Coaching, and AI Chat & Scheduling. It presents a home-service platform rather than one undifferentiated answering task. The demo page offers a route to see that platform; it does not establish a universal price for those components.

Ask which of those named areas your proposal actually includes. Do not assume they are separately priced, all bundled, or available under one fixed starting amount. A buyer needing only inbound coverage has a different comparison from a business purchasing outbound work, coaching and website conversations as well.

Make the booking demonstration specific to your office

The official site illustrates an inbound job booking associated with ServiceTitan. That is a vendor presentation, not proof of compatibility with your account, job types or booking rules. Ask the proposed provider to demonstrate the exact authorized action in an approved test environment.

Use a fictional request with a defined service, area and requested time. Then add an unavailable slot or a request that does not fit the business’s accepted work. Inspect what becomes a lead record, what becomes a confirmed booking and what remains with a staff owner. A natural conversation alone does not establish that the field-service record is correct.

Put the required software account, supported action and configuration owner in the quote notes. If any connection or authority is unresolved, record it as an open condition of the purchase instead of treating the demo illustration as acceptance evidence.

Ask what the additional work includes

For outbound and follow-up, identify the source of the work, trigger, retry limits and stop condition. Ask how attempts, connected conversations and any required staff work are measured. This is a question about the proposed service, not authorization to contact customers or a promise that a campaign meets every applicable requirement.

For speed-to-lead, identify the actual lead sources and records involved. Ask what happens when source details are missing or the same person contacts the business twice. A recognizable marketing-channel logo is not a completed reconciliation test.

For QA & Coaching, distinguish reviewing a conversation from assigning an unresolved case to a person who can act. For AI Chat & Scheduling, identify the channel, record and authorized calendar action separately from the telephone workflow. Request the scope and cost treatment of each requirement; do not invent extra fees or assume they are included.

Use this module-and-quote worksheet

Create one row for each required task. The fields below form an original worksheet you can reuse with the provider and your office. “Not required” is useful: it prevents a broad platform proposal from being compared with a narrower service as though both purchases were identical.

• Required task: [incoming request / supported booking / outbound follow-up / source response / call review / website conversation].
• Proposed scope: [named Broccoli module or written offer reference; included, excluded or unresolved].
• Authorized action: [record to create or change, applicable business rule and responsible owner].
• Acceptance evidence: [approved test case, observed result and unresolved exception].
• Implementation: [setup owner, prerequisites, staff work and future change responsibility].
• Commercial terms: [billing unit, allowance, recurring amount, one-time amount and excess-usage rule from the actual offer].
• Final decision: [required condition, person confirming it and date of the written answer].

Keep implementation and ongoing ownership visible

Ask who maintains the script, business knowledge, staff destinations and service rules after launch. If several locations or teams are involved, identify who approves changes and how an unavailable recipient is handled. A corrected operating rule should not depend on an informal promise that nobody owns.

Have the provider identify any relevant implementation work, recurring administration or usage conditions in writing. These are questions to resolve, not verified fee categories. We have not established a universal minimum, contract length, setup charge or onboarding duration for a Broccoli purchase.

Use a narrower comparison when that is the real need

Revo’s published Services and Pricing are relevant when the requirement is its supported inbound-answering, booking and handoff work. They do not establish an equivalent to Broccoli’s entire platform, outbound operation, QA/coaching or field-service actions.

Compare the required incoming-call outcome first. If the broader modules are necessary, keep them in a separate scope rather than declaring a phone-only offer a complete substitute. Without an applicable Broccoli price and matched responsibilities, this review cannot responsibly calculate a savings percentage or call either option the cheaper purchase.

If your requirement is inbound answering for a home-service business, review Revo’s current plans against the specific call-handling work you need. Confirm plan eligibility, connection and handoff before changing your live phone setup.