Contractors after hours
After-hours answering for contractor project calls
A contractor’s after-hours calls can mix new project inquiries with questions about work already under contract. Revo can answer with your greeting and collect the request so your office has a clear starting point for the next conversation. Protect the difference between hearing a request and authorizing work. A homeowner asking for an estimate, a customer proposing a scope change and someone reporting a site concern should reach different next steps under your business’s rules.
01 / Contractors after hours
A new project inquiry arrives in the evening
Capture the project type, property location and stage of planning for the person who reviews estimates.
02 / Contractors after hours
An existing customer asks to change the work
Record the request and project reference without accepting additional scope, cost or a revised schedule.
03 / Contractors after hours
A caller reports a concern at a current site
Use the approved closed-hours handoff policy. Do not assure the caller that a crew is already responding.
04 / Contractors after hours
Information to collect
05 / Contractors after hours
Give each request a defined next step
Write separate closed-hours instructions for sales inquiries, existing-job administration and concerns that need an authorized person.
Collect enough detail to distinguish the project and request. Where plan and configuration support a transfer, use only the designated recipient.
Have the office review the summary, assign the next action and confirm any estimate visit or project decision directly.
06 / Contractors after hours
Set accurate expectations
Answering does not authorize a change order, accept a contract, quote a project or commit a crew. Booking and team transfers must be verified for the selected plan and setup.
Common questions
Make the next step clear.
Resolve the details that matter to your team and callers.
Can the answering flow accept project changes?
It can capture a change request. Your authorized person must review and accept any change to scope, price or timing.
Will every call need a transfer?
No. Define which calls require an available person and which can become an office follow-up request.
Can it handle several active projects?
Define the identifiers your office needs to find the right project. Verify the configured workflow rather than assuming a project-management integration.
Sources and current terms
Set your answering workflow around the coverage, questions and next steps your business can support.
Review Revo’s current features and plans for the workflow your business needs.
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