Privacy Policy

1. Information We Collect

We collect information to provide, improve, and secure our Services.

Information You Provide

Name, email address, phone number, business information, account credentials, billing information, and customer contact information entered into Revo.

Information Collected During Calls

Incoming and outgoing calls, call recordings, AI-generated transcripts, appointment details, caller intent, customer messages, and call summaries.

Device Information

Device model, operating system, IP address, browser type, app version, crash reports, and usage analytics.

Analytics

Feature usage, session activity, performance metrics, error logs, and diagnostics.

Cookies and Similar Technologies

When you visit our website, we and our service providers may use cookies, pixels, and similar tracking technologies to operate the site, remember preferences, and analyze traffic. You can control cookies through your browser settings, though disabling them may affect certain website features. We do not currently respond to browser “Do Not Track” signals.

2. How We Use Your Information

Provide AI receptionist services, answer and route calls, schedule appointments, generate summaries and transcripts, improve AI performance, provide support, detect fraud, enhance security, send service communications, and comply with legal obligations.

We may also use information in aggregated or de-identified form, which does not identify you or your callers, for research, reporting, and to develop new features.

3. Artificial Intelligence Processing

Revo uses artificial intelligence to answer phone calls, understand caller intent, generate summaries and transcripts, schedule appointments, route conversations, and assist customer interactions. Automated responses may occasionally contain inaccuracies, and users remain responsible for reviewing important communications.

We may also use call interactions and related data, in de-identified or aggregated form, to develop, train, and improve our AI models and services. If you would prefer that your business’s data not be used for this purpose, contact us at privacy@revoapp.ai.

4. Information Sharing

We do not sell personal information. We may share information with trusted providers including cloud hosting, AI infrastructure, CRM integrations, SMS providers, payment processors, analytics platforms, and customer support providers.

These providers may only access information needed to perform their services and must protect it under confidentiality obligations. We may also disclose information when required by law or when necessary to protect Revo, our customers, or the public.

5. Data Retention

We retain information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. Businesses may request deletion of their account and associated data where permitted by law.

6. Data Security

We use industry-standard safeguards including encryption in transit, secure cloud infrastructure, role-based access controls, authentication mechanisms, continuous monitoring, and regular security updates.

7. Your Rights

You may have the right to access, correct, delete, restrict processing, object to processing, receive a copy of your data, and withdraw consent where applicable.

To exercise these rights, contact us at privacy@revoapp.ai. We may need to verify your identity before responding to your request, and the rights available to you may vary depending on your location and applicable law.

8. California Privacy Rights

California residents may have rights under the CCPA. Revo does not sell personal information. Depending on applicable law, this may include the right to know what personal information we collect, request deletion or correction of that information, and opt out of the sale or sharing of personal information, which Revo does not engage in. We will not discriminate against you for exercising these rights. Residents of other U.S. states may have similar rights under applicable state privacy laws. To submit a request, contact us at privacy@revoapp.ai.

9. International Users

Your information may be transferred to and processed in countries other than your own where permitted by law.

Where such transfers occur, we take steps intended to ensure your information continues to receive an appropriate level of protection.

10. Children's Privacy

Revo is intended for business use and is not directed to children under 13.

If we learn that we have inadvertently collected information from a child without appropriate consent, we will take steps to delete it.

11. Third-Party Services

Our Services may integrate with CRM systems, calendar providers, phone providers, payment providers, and messaging services. Their use is governed by their own privacy policies.

We encourage you to review the privacy policies of these third-party providers, as Revo is not responsible for their practices.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Material changes will update the Effective Date and may be communicated through our Services.

We encourage you to review this Privacy Policy periodically. Your continued use of the Services after changes take effect constitutes acceptance of the revised policy.

13. Contact Us

Revo AI

Website: https://www.revoapp.ai

Email: privacy@revoapp.ai

Phone: (844) 523-1919