A repair request
Capture the fixture or drain, the reported issue and the property ZIP.
Request details, not a diagnosis.Built around the calls you take
Plumbing answering service for your busiest days.
Revo answers calls and collects the details your plumbing team needs to follow up, with a script and next steps built around your business.
Your services. Your hours. Your follow-up rules.
01 / The right questions
Plumbing calls need
plumbing context.
Make the request useful before it reaches your office. Start with the work the caller actually needs.
A new installation
Identify the type of work, service area and the caller’s preferred timing.
A requested time is not a confirmed visit.An existing appointment
Collect the details your office needs to identify the booking and follow up.
Let your team confirm any changes.02 / Your operating rules
Set the details
your office needs.
Review representative calls with your team before routing customers. The script should reflect the work you take on and the next step you can support.
- 01Services and service area
- 02Questions for each job type
- 03Who reviews the request
- 04Rules for caller-reported urgency
A request stays a request until it is confirmed.
Booking, transfers and software connections depend on the plan and supported setup. Technician assignment and repair decisions stay with your business.
03 / Before you choose
Clear answers.
Clear boundaries.
Match the call flow to your plumbing business.
Can Revo confirm a plumbing appointment?
Confirm the supported scheduling setup and your booking rules. Otherwise, collect a preferred time for office review.
How should urgent plumbing calls be handled?
Use your approved escalation policy and state your actual service availability. Intake does not diagnose a fault or dispatch a technician.
Which plan supports team transfers?
Crew and Fleet list team transfers. Confirm the destination and unavailable-person fallback before launch.
Find the right fit
Choose the coverage
your plumbing team needs.
Compare included minutes, call-handling features and the setup your team will use.
Call workflow
Plumbing overflow answering service
Plumbing overflow begins while your office is open but another call cannot be answered. Revo can capture that additional request using your greeting and approved questions. This is a capacity workflow: it should support the office’s active follow-up process rather than imply a separate emergency dispatch or an automatically booked visit.
Define when an unanswered call reaches the answering workflow and who owns the captured request. Separate a new service inquiry from an existing appointment or an active-job question. The office should receive the caller’s description, contact details and requested next step, with open work assigned rather than left as an unowned message.
Booking and team transfers depend on the selected plan and supported configuration. A requested time is not a confirmed appointment. Apply your business’s actual hours, approved contacts and fallback rules.
Intake does not diagnose a leak, select a repair or promise attendance. Supported booking and team-transfer settings do not authorize the assistant to change an agreed scope or invent crew availability.
Information to collect
Caller name and callback number
Service address and request category
New inquiry or existing appointment/job
Issue in the caller’s own words
Requested callback or visit preference
Assigned office contact and unavailable-contact fallback
How is plumbing overflow different from 24/7 coverage?
Overflow describes a busy open office. Around-the-clock coverage also includes calls outside office hours, which need their own availability policy. Use different rules for those triggers within the same business process.
Related guidance: Overflow answering Plumbing 24/7 Plumbing scheduling
Current product scope: Revo answering workflow and plans and configuration.
Illustrative operating scenarios · Updated · Published by Revo
Plumbing calls: make the handoff usable.
These are proposed script tests, not customer recordings, testimonials or measured results. Use your actual hours, service area and approved contacts.
A new repair request
A caller reports a leaking kitchen fixture. Ask which fixture, the service address and callback number; record the issue in the caller’s own words.
Next step: Route the request using your approved rules. Do not select a repair or promise a crew arrival.
An office-hours overflow call
The office is open but occupied. Capture whether this is a new service inquiry or a question about an active job.
Next step: Assign the captured request to the office follow-up owner. A callback request is not a confirmed visit.
A closed-office appointment change
A customer wants to change a scheduled visit over a holiday. Capture the existing reference, requested timing and callback details.
Next step: Give the next review window your office actually supports. Leave the current booking unchanged until an authorized process confirms the change.
Review before routing customer calls
- Test callback details, service-area fit and the request category.
- Confirm which system receives the request and who owns follow-up.
- Test an unavailable contact and the next step the caller hears.
- Check the current plan: team transfers and field-service connections are excluded from Solo.
Published scope: Revo plans and inclusions. Booking and handoff depend on the selected plan and supported setup.