Home-service buying guide
TCB answering service: choose the package and define the work
Choosing an answering package requires more than predicting a call count. A residential service office also needs to know which tasks the package covers, how additional work is quoted and when a requested change takes effect. TCB's documented structure gives buyers several distinct items to resolve before comparing a complete offer.
Updated · Published by Revo
Published by Revo, a competing AI receptionist provider. This documentary guide uses official pages reviewed October 30, 2026. It does not report hands-on testing, measured service quality or customer outcomes.
Separate access, included calls and extra work
TCB's FAQ describes a base access charge, optional monthly call packages and usage billed in arrears. Its pricing page identifies calls above a selected package as overcalls. Software access, scheduling, voicemail, numbers and custom forms appear as additional service categories; their listing does not establish one universal inclusion or charge.
A numeric tariff was not verified from the readable page text used for this guide. Obtain a dated proposal rather than borrowing a figure from another provider or treating a starting package as the full assignment. The practical comparison needs both the call allowance and the work the service is authorized to perform.
Build a purchase worksheet around your office's calls
Start with an anonymized representative period. Keep new inquiries, existing-job questions and requested changes recognizable as different tasks. This worksheet asks for contractual answers; it does not state that every action is included in a TCB plan.
| Purchase component | Office input | Supplier answer to record | Evidence to retain |
|---|---|---|---|
| Base access | Coverage period and desired availability | Charge, billing period and what access includes | The dated base-service line |
| Included-call package | Representative call count and likely variation | Selected allowance and definition of a counted call | Package description and usage rules |
| Overcalls | A period above the proposed allowance | Applicable rate and which events create extra calls | The relevant rate and example classification |
| Scheduling | The exact permitted booking or change | Whether the task is purchased and how access works | Scope and responsibility for exceptions |
| Software or custom forms | Fields the office needs recorded | Included work, configuration and additional charge | Approved field list and quote item |
| Package change | A proposed increase or decrease | Notice required, effective date and affected usage | Written confirmation of the change |
| Exit | The desired final coverage date | Notice process, final billing and end of service | Supplier acknowledgement and final instructions |
Do not put sensitive customer records into a supplier evaluation simply to complete the table. Use fictional examples for demonstrations and provide only the operational information needed through your normal procurement process.
Ask which period a package change actually affects
TCB describes package flexibility for changing needs. That statement does not establish same-month effectiveness, retrospective repricing or automatic selection of the cheapest package. Billing in arrears alone does not settle any of those questions.
For example, an office might expect a busier period and ask to increase its allowance. Record the request date, the requested effective date and the supplier's confirmed effective date as separate fields. Ask which calls would fall under the old package and which under the new one. Keep the same distinction if reducing coverage afterward.
If the supplier does not resolve the timing, leave it unknown in the cost comparison. Do not assume a late change removes overcalls already incurred. The purpose is to understand the actual policy before depending on it, rather than turn flexibility into an unsupported savings claim.
Keep task scope separate from the call counter
A caller asking for an estimate and a caller requesting a change to tomorrow's visit might each count as a call, yet require different work. Decide whether your office needs a message, an authorized calendar action or information entered into another system.
Use a fictional existing-job correction to discuss the proposed configuration. Ask where the corrected information would appear, who would receive it and what happens when the office must approve the next step. A completed form does not by itself prove an appointment changed or a technician accepted responsibility.
Confirm how the required work appears in the proposal. If scheduling or external-software access is separately scoped, show it separately when comparing offers. Our per-call versus per-minute guide explains billing-unit arithmetic; this worksheet establishes what the specific TCB arrangement would buy before applying any arithmetic.
Plan the exit before forwarding the line
The reviewed FAQ states an initial 30-day contract period and requires 30 days' written notice to cancel. Those terms should remain visible alongside package flexibility. Being able to change a package does not mean service can necessarily end immediately.
Request the accepted notice method, the date service would end and how final usage is billed. Assign an office owner to confirm that caller routing will reach the intended destination when coverage changes. Preserve a copy of the notice and the supplier's response. Do not assume that stopping call forwarding, reducing traffic or requesting a smaller package constitutes cancellation.
Compare Revo for the same supported outcome
Revo publishes AI answering, intake, appointment booking and call summaries, with features and transfers dependent on the selected plan and supported configuration. Its current plans provide the relevant offer details. This guide does not establish Revo per-call billing, TCB-style package changes, supplier-provided humans or arbitrary software access.
Compare the portion of reception work each actual offer supports. Keep any additional administrative assignment, office follow-up and contractual commitment visible. A lower allowance price cannot resolve a mismatch in the task you need completed.
Frequently asked questions
Can a TCB package change reprice calls from earlier in the month?
The reviewed pages do not establish retrospective repricing. Ask which usage period the confirmed change affects.
Does 24/7 access prove every additional task or holiday charge is included?
No. Availability, task scope and charges are separate terms. Confirm the selected offer rather than inferring inclusions from coverage hours.
Does cancelling forwarding end the agreement?
Do not assume so. The reviewed FAQ requires written cancellation notice; confirm the applicable process and final service date with the supplier.
Sources and current terms
Do not assume so. The reviewed FAQ requires written cancellation notice; confirm the applicable process and final service date with the supplier.
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