Dispatch fee phone script: explain the visit charge

01 / Home-service buyer guide

Prepare a fee card before writing the script

For each applicable service type, record the approved charge, what it covers, whether it changes by time or location, and any documented credit or waiver. Identify who maintains the policy and its effective date. An unanswered field should send the request to review; it should not be filled from another contractor’s price.

ServiceTitan’s Voice Agent release documentation describes customizable dispatch-fee messages tied to job types. It illustrates why a general fee sentence may be insufficient. That is evidence about ServiceTitan’s feature, not proof that Revo offers the same configuration controls.

02 / Home-service buyer guide

Use wording that matches the approved policy

Standard visit: “For [approved service type], the [visit or diagnostic] charge is [approved amount]. It covers [approved scope]. Repair work is [your approved explanation of separate quoting]. Would you like me to explain the next booking step?”

Credit toward work: “Your visit charge is [approved amount]. Under our current policy, [precise credit condition]. The team will explain and obtain approval for any separate repair work.” Use this only when the credit condition is current and applies to the request.

Unverified exception: “I do not want to give you an incorrect charge. I can record your question for [authorized role] to confirm before the visit is accepted.” These are original templates. Bracketed fields are instructions for the business to replace, never words to publish in a live script.

03 / Home-service buyer guide

Keep three different objections separate

“Is that the total repair price?” calls for the approved distinction between the visit and later work. It does not authorize the receptionist to diagnose the fault or invent a repair estimate. “Does my membership waive it?” requires the business’s actual eligibility check. “The last person quoted something else” requires a review of the earlier statement.

Build one fictional case for each objection. Give the evaluator an approved fee card and expected escalation owner. The script passes only when it states the applicable policy without adding a guarantee. A polite conversation that promises an unverified waiver fails the test.

Also test a request outside the fee card’s scope. For example, a business may have different rules for an estimate visit and a repair diagnostic. The correct result can be an office review rather than a quoted amount.

04 / Home-service buyer guide

Choose answering around policy control

When evaluating a receptionist, ask how approved wording is maintained, who can change it and what happens when the policy does not answer the caller’s question. Test a current rule, a changed rule and an excluded request. Keep the dated fee card as the comparison input for every provider.

Revo’s published offer includes your own script and rules, subject to the selected plan and supported setup. Confirm how the proposed configuration handles fee information and exceptions. This article does not promise dynamic pricebook access, membership verification, payment collection or repair quoting.

Use the existing Revo Services and Pricing pages to scope the offer. The buying decision is whether the answering process can explain your policy accurately and hand uncertainty back to the office before an unsupported promise is made.