Restoration after hours
After-hours answering for restoration requests
Restoration callers often need to explain more than a single repair. They may be reporting water damage, asking about fire-related cleanup or following up on work already underway. Revo can answer after your office closes and collect the information your restoration team needs to decide what happens next. Keep the first conversation focused on the request, not an unverified assessment. A clear account of the property, reported damage and callback details gives the authorized person a starting point without promising a crew or a response time.
01 / Restoration after hours
A new damage inquiry arrives overnight
Record the damage type as reported, the property address and how the caller can be reached. Apply your approved handoff policy.
02 / Restoration after hours
A property manager calls about an occupied building
Identify the affected property and the caller’s role. Capture access or contact coordination information your office has approved.
03 / Restoration after hours
An existing restoration customer needs an update
Capture the job reference and question so your team can locate the record and follow up.
04 / Restoration after hours
Information to collect
05 / Restoration after hours
Give each request a defined next step
Define which closed-hours requests should reach an authorized on-call contact and which wait for office review.
Use approved questions to collect the caller’s report. Keep uncertainty in the record rather than assigning a cause or damage category the caller did not establish.
Have the responsible person decide whether the business can accept, assess or attend the property. Review unresolved calls in the summary when the office opens.
06 / Restoration after hours
Set accurate expectations
The answering flow is not a damage inspection, safety assessment or insurance determination. Do not promise mitigation dispatch, coverage approval, restoration results or an arrival window that your team has not accepted.
Common questions
Make the next step clear.
Resolve the details that matter to your team and callers.
Can Revo assess water or fire damage over the phone?
No assessment is established by this intake. The business must arrange the appropriate review and decide what it can offer.
Can the script collect an existing claim reference?
Only collect information your business needs and has approved for intake. Do not request payment details or treat a reference as proof of insurance coverage.
What if the caller reports immediate danger?
Use the business’s approved safety and escalation language. AI answering is not an emergency-response service and must not give a safety assurance.
Sources and current terms
Set your answering workflow around the coverage, questions and next steps your business can support.
Review Revo’s current features and plans for the workflow your business needs.
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