AnswerAmerica: prepaid credits and chargeable call types

01 / Provider buying guide

Purchase size and call usage are separate numbers

The pricing page shows $1.47 per call, falling to $1.14 on larger packages, with a $50 minimum credit purchase and no monthly service fee. It also lists a minimum call-volume condition of one call per month. Do not assume the lowest package rate applies to a $50 purchase.

02 / Provider buying guide

The price page and terms disagree about excluded calls

The pricing page labels Wrong Numbers/Hoax Calls and Automated Messages/Fax Tones as free. Section 5.7 of the terms instead says all calls use one credit, including hangups, wrong numbers and marketing calls, under a rule dated March 1, 2026. The pages therefore conflict at least on wrong numbers; the broad all-calls wording also leaves the advertised automated-call exclusion unresolved.

Do not assume that the price-page exclusions apply or that the dated terms silently settle the discrepancy. Ask AnswerAmerica to confirm in writing which call types consume credits for the proposed account, the applicable effective date and how disputed charges are handled. Use that confirmation before estimating a fencing office’s non-sales call costs.

03 / Provider buying guide

The balance is an operational control

The terms describe advance payment, optional minimum-balance funding and an account ending at zero balance or after more than 30 days without traffic. Name the office role that monitors credits and the destination callers reach if service stops. Funding automation does not resolve the conflicting call exclusions or establish the treatment of disputed credits.

Separately verify what the answering staff may do with a fence-estimate inquiry. A call credit establishes a billing event; it does not establish technical qualification, a visit or a booked job.