Deck builders
Answering service for deck builders
A deck project starts with a conversation about the property and the work the customer wants to discuss. Revo can answer while your team is building, preparing an estimate or speaking with another client. Capture the project stage clearly so a new-build inquiry is not confused with cleaning or an update on current work. Revo uses your greeting, questions, hours and rules to collect the request. Booking and team transfers depend on the selected plan and supported configuration; a time preference alone is not a confirmed appointment.
01 / Deck builders
Start with the work being requested
Ask whether the customer is discussing a new deck, changes to an existing deck or an active project with your company. Collect the intended use and location in the customer’s words. A caller’s approximate dimensions may help prepare a consultation, but they do not establish an approved design or safe structural condition.
02 / Deck builders
Separate the next calls
03 / Deck builders
Information worth collecting
04 / Deck builders
Give the office a usable next step
The follow-up should show which decisions remain open: scope, materials, site review and timing. A request for an estimate visit can be passed to the office using its approved rules. Keep contractor decisions separate from a caller’s preferred design or date, and make an existing project’s owner clear.
05 / Deck builders
Keep decisions with the professional
Design, load capacity, structural condition, permissions and final pricing require professional review. Do not ask a customer to inspect a raised structure or promise that an alteration is feasible. This is construction intake, not a deck-washing service conversation.
Common questions
Make the next step clear.
Resolve the details that matter to your team and callers.
Can a caller get a deck estimate from rough dimensions?
Record the dimensions as caller-supplied information. The builder determines what measurements, design work and site review are needed before confirming scope or price.
Does an existing deck inquiry imply repair work is accepted?
No. Capture the requested change and follow your company’s service policy. The builder decides whether the project fits and what assessment is required.
How should active-project questions be handled?
Identify the project and the question, then use the agreed contact path. Avoid giving revised completion dates or authorizing changes during intake.
Sources and current terms
Keep each request clear from the first call to follow-up.
Review Revo’s current features and plans for the workflow your business needs.
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