Excavation contractors
Answering service for excavation contractors
Excavation inquiries need clear project context before a contractor can decide the next step. Revo can capture whether the caller is discussing site preparation, a proposed trench or an existing job while your crew is working. The answering conversation records the request; it does not clear a site for work. Revo uses your greeting, questions, hours and rules to collect the request. Booking and team transfers depend on the selected plan and supported configuration; a time preference alone is not a confirmed appointment.
01 / Excavation contractors
Start with the work being requested
Identify the type of earthwork being requested and the project stage. Ask who is coordinating the property and where the work is proposed. Record access or site descriptions as supplied by the caller, without deciding that equipment can enter or that buried services have been identified.
02 / Excavation contractors
Separate the next calls
03 / Excavation contractors
Information worth collecting
04 / Excavation contractors
Give the office a usable next step
Give the office a summary that separates the requested work from site assumptions. The contractor can decide what review or coordination is required before accepting a project. An inquiry about excavation is not a dispatch instruction, a permission to dig or approval to change another contractor’s scope.
05 / Excavation contractors
Keep decisions with the professional
Do not assess ground stability, identify buried utilities, approve a route or make permit/compliance decisions. Do not direct the caller to investigate the site. Professional assessment, coordination, equipment selection and final work authorization remain with the contractor and the responsible parties.
Common questions
Make the next step clear.
Resolve the details that matter to your team and callers.
Can Revo confirm that excavation can start?
No. It can capture the request and project details. The contractor must complete the necessary review and coordination before deciding whether and when work can begin.
Should a caller investigate buried services for intake?
No. Record only information already available and leave investigation and site-clearance decisions to the responsible professionals.
How is this separate from tree-service intake?
This page concerns earthwork and project coordination. A request for tree pruning or removal alone belongs to the tree-service workflow.
Sources and current terms
Keep each request clear from the first call to follow-up.
Review Revo’s current features and plans for the workflow your business needs.
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