Fireplace installation
Answering service for fireplace installation companies
A fireplace-installation request is different from a chimney-cleaning appointment. Revo can capture whether the caller is discussing a new fireplace, an insert or replacement of existing equipment while your installers are on site. Give the office the project stage and known setup without promising that a particular installation is feasible. Revo uses your greeting, questions, hours and rules to collect the request. Booking and team transfers depend on the selected plan and supported configuration; a time preference alone is not a confirmed appointment.
01 / Fireplace installation
Start with the work being requested
Ask whether the inquiry concerns new equipment, an insert or a replacement, then record the fuel type and existing flue information only if already known. Identify the room and the person coordinating the work. A customer’s description is preparation for professional review, not confirmation of ventilation, compatibility or an accepted design.
02 / Fireplace installation
Separate the next calls
03 / Fireplace installation
Information worth collecting
04 / Fireplace installation
Give the office a usable next step
The office should receive an installation discussion with open technical decisions clearly left open. Your team can decide what consultation, site review or other coordination is needed. Route sweeping and inspection-only requests to their own service category, rather than blending those calls into installation sales intake.
05 / Fireplace installation
Keep decisions with the professional
Do not assess a flue, determine fuel conversion, approve ventilation, give operating instructions or promise compliance or safe use. Do not ask the caller to inspect or test an appliance. Design, equipment suitability, permissions and work scope remain with the qualified professional.
Common questions
Make the next step clear.
Resolve the details that matter to your team and callers.
How is this separate from chimney-sweep answering?
Its focus is new fireplaces, inserts and replacement installation projects. Sweeping and routine inspection appointments have a different request and follow-up workflow.
Can a caller’s fuel preference establish the installation scope?
No. Capture it as a preference or known existing fact. The installer must review equipment, property and requirements before confirming the work.
Should the caller inspect the flue before calling?
No. Use information already known. Intake should not require inspecting, testing or operating fireplace equipment.
Sources and current terms
Keep each request clear from the first call to follow-up.
Review Revo’s current features and plans for the workflow your business needs.
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