Responsive Answering: minute plans and rounding

01 / Provider buying guide

The allowance changes the meaning of the starting price

The published Basic plan is $29/month with zero included minutes and $1.25 per minute. Standard is $149 with 125 minutes and $1.20 overage; Premium is $299 with 250 and $1.18 overage; Elite is $549 with 500 and $1.15 overage. Each lists a $75 setup and education fee. These are dated published rates, not an account quote.

02 / Provider buying guide

Short calls can consume a full billable minute

The pricing FAQ defines billable time as activity on the account and says activity rounds up to the next whole minute. It gives a 23-second example billed as one minute. A home-service office with many brief appointment confirmations therefore needs chargeable activity records, not just total connected talk time.

For an illustrative 100 billable minutes, Basic is $154 and Standard is $149 before setup and other applicable charges. The larger base fee is $5 cheaper in that limited scenario. This calculation assumes those published rules apply; it does not estimate your actual call mix.

03 / Provider buying guide

Check the arithmetic as well as the plan

The same page’s 300-minute Premium example prints a total that does not match its formula. Using its stated inputs gives $299 + 50 × $1.18 = $358, not the printed $350.18. Treat the rate table and your written proposal as inputs to an independent calculation.

For an HVAC office, review how administrative work, unsuccessful transfers and rounding appear on the invoice. A confirmed appointment, a transfer attempt and an account update may have different operating value even when all consume billable activity.