Restoration overflow answering service
Restoration overflow calls arrive while an operating office is already handling other inquiries. Revo can capture the additional request and the business contact who should review it. Keep this workflow separate from the closed-hours policy used by an after-hours restoration answering service, even if the same team owns both.
Identify the property, request category and whether the caller is a new prospect, an existing customer or a project contact. Record the event and observations as described, without deciding cause or the response needed. Assign follow-up using the office’s actual rules and any configured unavailable-recipient fallback.