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One tech
$87.50/mo
$17550% off launch
English and Spanish
Bilingual answering for home service businesses
Give both languages the same clear next step.
A bilingual answering service should help callers explain their request and understand what happens next. For a US home service office, review the English and Spanish versions of your greeting, service boundaries and callback policy together.
01 / English and Spanish
Start with the languages Revo publishes.
Revo’s Services page describes English and Spanish support. This guide covers those two languages only. Confirm the language behavior and your business vocabulary with reviewed example calls before forwarding customer calls.
A translated greeting alone is not a complete intake policy. The caller still needs an accurate service-area check, an understandable next step and a way to reach your team when the request cannot be resolved.
02 / English and Spanish
Review an English and Spanish checklist.
Have a fluent reviewer check meaning, names and tone in both versions. Keep the same business rules across languages.
- Greeting / Saludo: identify the business and ask the caller’s preferred language.
- Service / Servicio: ask what work is requested; use your approved service names.
- Location / Ubicación: confirm ZIP code and address against your actual service area.
- Timing / Horario: ask about the preferred visit or callback window without promising availability.
- Contact / Contacto: repeat the name and callback number to confirm them.
- Next step / Próximo paso: explain whether this is a request or a confirmed appointment.
03 / English and Spanish
Use a short illustrative handoff.
Example only, not a customer recording: “What service do you need, and what is the property ZIP code?” / “¿Qué servicio necesita y cuál es el código postal de la propiedad?”
If the office must confirm availability: “Your request needs office confirmation; this is not yet a booked visit.” / “La oficina debe confirmar su solicitud; todavía no es una visita programada.” A fluent reviewer should adapt the wording to your approved policy.
04 / English and Spanish
Test the details that are easy to misunderstand.
Try an address with a unit number, a caller switching languages and an existing customer changing an appointment. Check the summary your office receives against the caller’s intended request.
Keep any unresolved language or scheduling question for human review. English and Spanish support does not establish field availability, repair expertise or a particular integration.
Sources and service details.
These guides use Revo’s published service descriptions and shared plan data. Confirm the current offer and supported setup before routing customer calls.
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Crew
One crew
$175/mo
$35050% off launch
Fleet
Multi-location
$350/mo
$70050% off launch
Questions worth asking.
Review the details before choosing how your business handles calls.
Check the next stepDoes bilingual answering mean support for every language?
No. This guide uses the English and Spanish support described on Revo’s Services page. Do not assume another language is available.
Should our English and Spanish scripts have different rules?
The phrasing can differ, but the service area, availability and handoff expectations should match.
How should we handle a caller switching languages?
Include that situation in your review calls and confirm the behavior before routing customers. Do not assume a language-switching result without testing.
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